This Privacy Policy describes how Mobile Rehabilitation LLC, doing business as Runner Repair Shop (“Runner Repair,” “we,” “us,” or “our”), collects, uses, and protects information when you visit our website or submit information through our forms. By using this website, you agree to the practices described in this policy.
1. Information we collect
We collect information in two ways:
- Automatically. When you visit the site, our hosting and analytics tools may collect standard server logs such as your IP address, browser type, device type, referring page, pages visited, and the dates/times of your visit. We may also use cookies or similar technologies to understand how visitors use the site.
- Information you provide. When you fill out a form, we collect the details you enter. This may include your first and last name, email address, phone number, the body region or injury you would like help with, your preferred appointment date, your preferred contact method, and any comments or survey responses you choose to share.
2. How we use your information
We use the information we collect to:
- Respond to your questions and appointment requests.
- Schedule, confirm, and prepare for mobile physical therapy visits.
- Send you appointment-related communications, including confirmations and follow-ups.
- Invite past patients to provide feedback and, when requested, reach out about returning to care.
- Improve our website, services, and patient experience.
- Comply with legal obligations and protect our rights.
3. How we share your information
We do not sell your personal information. We share information only with service providers who help us operate the website and communicate with you, such as our email and SMS delivery provider. These providers are contractually required to use your information only for the services they provide to us and to protect it appropriately.
We may also disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Communication choices
When you submit a form, you may receive a confirmation message and follow-up communications related to your request. If you ever want to stop receiving marketing or non-essential messages, you can reply “STOP” to a text message, click the unsubscribe link in any marketing email, or contact us directly at the information below.
5. Data security
We take reasonable precautions to protect the information you provide. However, no website, email transmission, or electronic storage system is completely secure. While we work hard to protect your information, we cannot guarantee its absolute security.
6. Health information
Runner Repair provides mobile physical therapy services. The information you submit through our website forms is used to schedule appointments and prepare for your visit. This website is not a HIPAA-covered patient portal, and submitting a form is not the same as beginning a clinical evaluation or treatment.
Any health or injury details you choose to share will be handled confidentially and used only to coordinate your care. A licensed provider will conduct a full clinical assessment before any treatment or recommendations are made.
7. Your rights
You may request access to, correction of, or deletion of the personal information we have about you by contacting us. We will respond to reasonable requests in accordance with applicable law.
8. Third-party links
Our website may contain links to social media profiles or other third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of other sites, and we encourage you to review their policies before providing them with personal information.
9. Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. Your continued use of the website after any changes means you accept the updated policy.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Email: ken@runnerrepair.com
- Phone: (817) 205-3204
- Service area: Dallas / Fort Worth and surrounding communities